RetailWindow24 – 24/7 Self-Service Retail & Pickup for Your Shop

RetailWindow24 is a digital vending and dispensing system that turns your shop into a 24/7 access point for non-food products—combining webshop-like UX, digital payments, inventory and a central operations portal.

Data & connectivity: WWKS2/API interfaces to pharmacy WMS and other retail systems (e.g., AVS, Sanodat, Kwizda, ADG/Phoenix, Noventi/AwintaOne, CGM Lauer Fischer, ADV Gawis, Deos Secret, Prisma/Aposoft, Pharmatechnik IXOS, Optipharm Plus) and to dispensing robots (BD Rowa, Gollmann, Knapp/Apostore, RIEDL Phasys, KLS Pharma Robotics, Swisslog, and more). 100% made in Europe.

Products

  • RetailWindow24
  • RetailWindow24 Terminal
  • RetailWindow24 Shelf
  • RetailWindow24 Compact
  • RetailWindow24 Classic

About RetailWindow24

RetailWindow24 – 24/7 self-service retail at your customers’ vicinity. RetailWindow24 creates a hybrid retail channel between e-commerce and brick-and-mortar: digital UX with instant product availability in under 60 seconds.

Highlights & Benefits

  • 24/7 direct sales & pickup – sell and hand out products around the clock, independent of opening hours.
  • Hybrid retail channel – between online shop and physical store, directly on your shop front.
  • Wide product range – (almost) any non-food product: daily care, cosmetics, jewellery, confectionery, small electronics, consumables, and more.
  • Relief for staff – automation supports labour-intensive tasks and helps cope with staff shortages.
  • Tailored & integrated – seamless integration into the shop’s portal/front; restocking from the backside (inside the shop).
  • Digital UX & payments – webshop-like user interface, card & wallet payments (e.g., Apple Pay, Google Pay).
  • Analytics & operations portal – stock management, transaction data, alerts/notifications and analytics for optimisation.
  • Versatile verticals – tobacconists (Trafik), pharmacies, daily care, cosmetics, optics, acoustics and other non-food retail.
  • 100% made in Europe – development, production and data management in Europe.

Product Overview

RetailWindow24 Terminal

Portal-integrated terminal for direct sales and pickup, with large touchscreen, cashless payments and optional ID/e-card reader. Can be connected to RetailWindow24 Shelf or to dispensing robots via WWKS2/API.

RetailWindow24 Shelf

Semi-automatic, modular shelf system as an alternative or complement to a dispensing robot. High variety (up to ~1,000 different products; formats ~45–250 mm, up to 1,000 g), high capacity (up to 10,000 items, depending on products and size) and small footprint from ~6 m². Self-learning logic and an operator portal (CMS) with real-time analytics. Twin and multi-row setups possible.

Price indicator: from €21,900 (net).

RetailWindow24 Compact

Compact duty / service display for locations that need information and simple handover outside opening hours. Optional pass-through/prescription slot, intercom and bell. Durable stainless-steel design, lockable pass-through and privacy glass. Expandable with payment and ID modules.

Price indicator: from €5,900 (net).

RetailWindow24 Classic

Compact solution combining direct sales (approx. 90 different products) with virtual pickup lockers (~5–10). Custom-made and fully integrated into the shop portal.

Software

Webshop-like User Experience

  • Checkout like an online shop; dispensing or pickup in 30–60 seconds.
  • Product descriptions, multilingual support and intuitive menus.
  • Dynamic pricing & cart with consolidated checkout.
  • Each reserved/bought item is instantly available on-site—faster than delivery.

Payments

  • Cash, cards, QR, Apple Pay, Google Pay, etc.
  • Secure transactions with protection of customer data.

Central Portal & Operations

  • Inventory (RetailWindow24 WMS or via WWKS2), synchronised data.
  • Remote monitoring, energy options, alerts/notifications.
  • Analytics/controlling; live operations & transaction journals.

Data & System Connectivity (excerpt)

Pharmacy WMS / Systems

AVS Apoverlag · Sanodat AS 400 · Kwizda Apotronic · ADG (Phoenix) · Noventi / Pharmasoft – AwintaOne · CGM Lauer Fischer Winapo · ADV Gawis · Deos Secret · Prisma Daten System Aposoft · Pharmatechnik IXOS · Optipharm Plus · ApoSoft Prisma Datensysteme

Compatible Robots (WWKS2)

BD Rowa Vmax/Smart · Gollmann Rapid · Knapp/Apostore A1000/A2000/A300 · RIEDL Phasys · KLS Pharma Robotics (Solo/Twin/Slimline/Quattro) · Swisslog · Willenbach · Pharmatek · Mach4 · GPI PCS · MediTech · Capsa Healthcare · Pharmax · Phabot Pharmacy Solutions · Label Automation · etc.

Company & Contact

TobaccoShop24 GmbH — Austrian quality provider for 24/7 vending & dispensing technology tailored to non-food retail and pharmacies. 100% in-house development (hardware & software); production incl. Vienna; technical support in Central Europe and selected markets.

Contact: +43 1 942 4169 · info@retailwindow24.com

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RetailWindow24
24/7 VERKAUFS- UND

SERVICEWUNDER FÜR IHRE TRAFIK

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A Hybrid Retail Channel
between e-commerce and stationary

24/7 Self-Service Retail @ customer's vicinity

Digitalization & changes in customer behaviour have shaped customers expectations towards conveniences and services

The point of sale (POS) is expected closer to customers

Sales Increase by operating 24/7

Digital & Instant Fulfilment

Digital UX (user experience) as known from online shopping

Instant product availability – less than 60 sec. – faster than any quick delivery

Improves quality and speed of service at reduced costs

Labour Shortage & Cost

Retail is facing a shortage in labour and increasing costs

An expected 24/7 service requires automaton and technology

Wide range – for (almost) any (non-food) products

Product Variety & Flexibility

Selling goods in almost any sizes and shapes – assortment changes take only a few minutes

High Variety & Capacity

Up to 1,000 different products (SKUs)

Capacity corresponds to a multiple of the number of varieties (in average 3-10 of each item can be stored)

Product Category & Location

Branded products of higher value – daily care, cosmetics, jewelries, confiserie, small electronics, consumables etc.

Excellent shopping location with high foot traffic

Tailored & Integrated

Seamless integration into the shop's portal (front screen) and shop floor

Restocking from the backside - inside the shop

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Features & Benefits

24/7 Direct Sales & Pick-up

Increasing sales and customer service while reducing the workload on staff

Digital & Connected

E-Commerce user experience, operation portal with stock management (Web Page), digital payment and focalization (Reg. Kassen Act), API or electronic data transfers

Tailored & Integrated

Seamless integration into the pharmacy's portal

Restocking from the backside - inside the shop

Save & Compliant

Reduced vandalism compared to outside unattended systems

No limitations in opening hours since it is not qualified as customer walk-in

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User Experience

User Interfaces

Web Shop-like user experience, mobile app in development

Digital Payment & Identification

ATM with PIN or digital payment (e.g., Apple Pay)

Expandable with e-card reader and additional digital ID functions, etc.

Retailer's CI

User interfaces can be customized with regard to colors, logo, categories, and advertising, and can be adapted independently by the pharmacy

Portal & Data Exchange

All inventory and transaction data are stored in the portal and managed there – data exchange via API – data mining for analytics & sales excellence

Products

Our modular systems for sales, storage, and dispensing—flexible, digital, and seamlessly integrated.

RW24 Shelf

RW24 Shelf

Modular & Semi-automatic Shelving System for 24/7 operation

Product Variety

Handles products of different shape, size and weights (up to: 250mm. 1.000g)

High Capacity

Up to 1,000 SKU´s different products

Up to 10,000 items capacity (depending on products and size)

Customized to Fit the Store

Modular expandable according to product range and required capacity

Through conveyor technology the shelves can be located e.g. further back in the shop, or one level up or down

RW24 Terminal

Direct connected to the Dispensing Robot

Integration into the Portal of the Shop

Tailored and on-demand

Receiving products form RW Shelf System or other dispensing technology

Direct Sales and Pick-up

Autonomous operation with data exchange with the pharmacy system

RW24 Terminal
RW24 Classic

RW24 Classic

Compact Solution with integrated Shelf System

Sales & Pickup

Approximately 100 different products Virtual pickup lockers

Tailored & Integrated

Seamless integration into the Shop's portal - restocking from the back

Connection & Integration

All in one integrated system combining direct sales & pick-up service

15 Years “Instant Convenience“ & Self-Service Retail Tech

Development, production, and data management 100% in Europe

Bespoke Industry Solutions

Combining bespoke technology (made to measure) with functionality, efficiency and market visibility.

Track Record

Strong experience in the retail areas such as pharmaceuticals (pharmacies), daily care, retail (non-food), IT hardware device management, hospitality and digital payment.

Hardware & Software in one Unit

Complete solutions from a single manufacturer with a strong focus on connection and integration into existing systems (software, processes).

Products

RetailWindow24 FlexCo

1070 Wien, Kaiser Strasse 63

+43 1 942 4169info@retailwindow.comretailwindow24.com

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RetailWindow24 – 24/7 Smart Vending & Pickup for Retail