Hybrid Retail System
for 24/7 Automated Self-Service
Meeting Demand for Instant, Convenient Access
Digitalization and shifting customer expectations demand
convenience, speed, and instant access to products—anytime, anywhere.
24/7 Product Availability Exactly Where Customers Are
Our automated 24/7 retail system brings the point of sale to customers,
ensuring round-the-clock product availability,
and an online-style shopping experience in-store.
Flexible, Modular & High-ROI Solution
Adapts to your store size, product assortment, and operational needs
— with fast return on
investment.
Compliant & Secure
Fully compliant with fiscalisation regulations (Reg. Kassen Act),
enabling secure, legal transactions.
Why Retailers Choose Our System
24/7 Sales & Increased Revenue
Operate around the clock and serve customers anytime without increasing staff workload.
Instant Digital Fulfillment
Digital shopping experience with product pickup in under 60 seconds
— faster than any delivery service.
Reduced Labor Pressure & Lower Costs
Automation compensates for labor shortages,
enabling efficient operations with fewer resources.
Product Variety & High Capacity
Up to 1,000 SKUs Up to 10,000 total items
Handles multiple shapes, sizes, and weights Assortment changes in minutes Optimized Retail Locations Ideal for high-traffic areas and for selling branded, higher-value non-grocery items (cosmetics, electronics, daily care products, jewelry, etc.).
Features & Capabilities
Autonomous 24/7 Operations
Self-service retail system operates independently, reducing staff workload while providing continuous product availability.
Digital & Connected Technology
E-commerce-style user interface for smooth customer experience Web-based portal for stock management and operations API support for data integration with existing systems Digital payments with secure processing – compliant with fiscalisation requirements (Reg. Kassen Act)
Tailored Integration
Seamless integration with your shop portal and floor layout
Backside restocking for minimal disruption to store operations
Safe & Compliant
Reduced risk of vandalism compared to outdoor systems
Fully compliant for 24/7 operation without walk-in restrictions
User Experience & Technology
Intuitive Interfaces
Web-shop style experience for effortless customer navigation; mobile app coming soon.
Flexible Payment & ID Options
Supports PIN, digital payments (Apple Pay, Google Pay),
and optional e-card or digital ID functions.
Customizable Branding
UI can reflect store colors, logos, categories, and promotions. Independent updates maintain your brand identity.
Centralized Portal & Analytics
Manage all inventory and transactions from a single portal API-enabled data exchange for analytics, sales tracking, and operational insights
Retail is changing – RetailWindow24 gives merchants the answer. Our hybrid 24/7 self-service retail system combines physical retail with a digital shopping experience: customers browse, pay and receive their product in under 60 seconds – around the clock, with no additional staff required. Perfect for non-food products such as cosmetics, electronics, personal care and branded goods.
See RetailWindow24 in action: a fully automated retail system managing up to 1,000 different products (SKUs) and more than 10,000 units. The interface works just like an online shop – intuitive touchscreen navigation, digital payment (Apple Pay, Google Pay) and instant product dispensing. Automated retail that integrates seamlessly into existing store layouts.
Products
Our modular systems for sales, storage, and dispensing — flexible, fully digital, and seamlessly integrated for 24/7 retail.
RW24 Shelf
Modular & Semi-Automatic Shelving System for 24/7 Operation
Product Variety
Handles products of different shapes, sizes, and weights (up to 250mm / 1,000g)
High Capacity
Up to 1,000 SKUs
Up to 10,000 total items (depending on product size)
Customized to Fit the Store
Modular and expandable according to product range and required capacity
Conveyor technology allows shelves to be positioned further back or on different levels of the shop
RW24 Terminal
Directly Connected to the Dispensing Robot
Product Handling
Receives products from RW Shelf System or other dispensing technology
Integration with your shop portal for seamless stock and sales management Tailored setup on-demand for your store
Direct Sales & Pickup
Autonomous operation with real-time data exchange with your store system
RW24 Classic
Compact Solution with Integrated Shelf System
Sales & Pickup
Supports approximately 100 different products Secure self-service pickup lockers for fast, autonomous customer access
Tailored & Integrated
Seamless integration into the shop portal Back-of-shop restocking for smooth operations
Connection & Integration
All-in-one system combining direct sales and pickup service
RetailWindow24 offers three modular systems for every location and requirement. The RW24 Shelf is a high-capacity shelving system for up to 1,000 SKUs and 10,000 units – scalable and restocked from the back. The RW24 Terminal combines real-time inventory management with autonomous direct sales and seamless API integration into the shop system. The RW24 Classic is the compact all-in-one solution with integrated pickup lockers for around 100 products – ideal for smaller high-footfall locations. All systems are fiscally compliant and approved for 24/7 operation without opening hour restrictions.
15 Years of “Instant Convenience” & Self-Service Retail Tech
Development, production, and data management are 100% in Europe.
Bespoke Industry Solutions
Proven Track Record
Hardware & Software in One Unit
Products
RetailWindow24 FlexCo
Stutterheimstraße 16-18/3/22, 1150 Wien
RetailWindow24 brings 15 years of experience in self-service retail technology. Development, production and data management are 100% based in Europe – ensuring the highest quality, data privacy compliance and reliability. Our systems are successfully deployed in shopping centres, transport hubs, hospitality venues and urban retail environments across Austria and Europe. As a full-service provider, we deliver hardware and software from a single source, with a strong focus on seamless integration into existing systems and processes.
Interested in a product?
Fill out the form and our team will contact you shortly to discuss a tailored solution for your location.
Are you a retailer or brand looking for an automated 24/7 sales solution for non-food products? RetailWindow24 offers tailor-made self-service systems with fast ROI and low operating costs. Request your personal demo now – our team will advise you on the right modules for your location.