RetailWindow24 – 24/7 Self-Service Retail & Pickup for Your Shop

RetailWindow24 is a digital vending and dispensing system that turns your shop into a 24/7 access point for non-food products—combining webshop-like UX, digital payments, inventory and a central operations portal.

Data & connectivity: WWKS2/API interfaces to pharmacy WMS and other retail systems (e.g., AVS, Sanodat, Kwizda, ADG/Phoenix, Noventi/AwintaOne, CGM Lauer Fischer, ADV Gawis, Deos Secret, Prisma/Aposoft, Pharmatechnik IXOS, Optipharm Plus) and to dispensing robots (BD Rowa, Gollmann, Knapp/Apostore, RIEDL Phasys, KLS Pharma Robotics, Swisslog, and more). 100% made in Europe.

Products

  • RetailWindow24
  • RetailWindow24 Terminal
  • RetailWindow24 Shelf
  • RetailWindow24 Compact
  • RetailWindow24 Classic

About RetailWindow24

RetailWindow24 – 24/7 self-service retail at your customers’ vicinity. RetailWindow24 creates a hybrid retail channel between e-commerce and brick-and-mortar: digital UX with instant product availability in under 60 seconds.

Highlights & Benefits

  • 24/7 direct sales & pickup – sell and hand out products around the clock, independent of opening hours.
  • Hybrid retail channel – between online shop and physical store, directly on your shop front.
  • Wide product range – (almost) any non-food product: daily care, cosmetics, jewellery, confectionery, small electronics, consumables, and more.
  • Relief for staff – automation supports labour-intensive tasks and helps cope with staff shortages.
  • Tailored & integrated – seamless integration into the shop’s portal/front; restocking from the backside (inside the shop).
  • Digital UX & payments – webshop-like user interface, card & wallet payments (e.g., Apple Pay, Google Pay).
  • Analytics & operations portal – stock management, transaction data, alerts/notifications and analytics for optimisation.
  • Versatile verticals – tobacconists (Trafik), pharmacies, daily care, cosmetics, optics, acoustics and other non-food retail.
  • 100% made in Europe – development, production and data management in Europe.

Product Overview

RetailWindow24 Terminal

Portal-integrated terminal for direct sales and pickup, with large touchscreen, cashless payments and optional ID/e-card reader. Can be connected to RetailWindow24 Shelf or to dispensing robots via WWKS2/API.

RetailWindow24 Shelf

Semi-automatic, modular shelf system as an alternative or complement to a dispensing robot. High variety (up to ~1,000 different products; formats ~45–250 mm, up to 1,000 g), high capacity (up to 10,000 items, depending on products and size) and small footprint from ~6 m². Self-learning logic and an operator portal (CMS) with real-time analytics. Twin and multi-row setups possible.

Price indicator: from €21,900 (net).

RetailWindow24 Compact

Compact duty / service display for locations that need information and simple handover outside opening hours. Optional pass-through/prescription slot, intercom and bell. Durable stainless-steel design, lockable pass-through and privacy glass. Expandable with payment and ID modules.

Price indicator: from €5,900 (net).

RetailWindow24 Classic

Compact solution combining direct sales (approx. 90 different products) with virtual pickup lockers (~5–10). Custom-made and fully integrated into the shop portal.

Software

Webshop-like User Experience

  • Checkout like an online shop; dispensing or pickup in 30–60 seconds.
  • Product descriptions, multilingual support and intuitive menus.
  • Dynamic pricing & cart with consolidated checkout.
  • Each reserved/bought item is instantly available on-site—faster than delivery.

Payments

  • Cash, cards, QR, Apple Pay, Google Pay, etc.
  • Secure transactions with protection of customer data.

Central Portal & Operations

  • Inventory (RetailWindow24 WMS or via WWKS2), synchronised data.
  • Remote monitoring, energy options, alerts/notifications.
  • Analytics/controlling; live operations & transaction journals.

Data & System Connectivity (excerpt)

Pharmacy WMS / Systems

AVS Apoverlag · Sanodat AS 400 · Kwizda Apotronic · ADG (Phoenix) · Noventi / Pharmasoft – AwintaOne · CGM Lauer Fischer Winapo · ADV Gawis · Deos Secret · Prisma Daten System Aposoft · Pharmatechnik IXOS · Optipharm Plus · ApoSoft Prisma Datensysteme

Compatible Robots (WWKS2)

BD Rowa Vmax/Smart · Gollmann Rapid · Knapp/Apostore A1000/A2000/A300 · RIEDL Phasys · KLS Pharma Robotics (Solo/Twin/Slimline/Quattro) · Swisslog · Willenbach · Pharmatek · Mach4 · GPI PCS · MediTech · Capsa Healthcare · Pharmax · Phabot Pharmacy Solutions · Label Automation · etc.

Company & Contact

TobaccoShop24 GmbH — Austrian quality provider for 24/7 vending & dispensing technology tailored to non-food retail and pharmacies. 100% in-house development (hardware & software); production incl. Vienna; technical support in Central Europe and selected markets.

Contact: +43 1 942 4169 · info@retailwindow24.com

Logo
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Hybrid Retail System
for 24/7 Automated Self-Service

Meeting Demand for Instant, Convenient Access

Request a Demo
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Digitalization and shifting customer expectations demand
convenience, speed, and instant access to products—anytime, anywhere.

24/7 Product Availability Exactly Where Customers Are

Our automated 24/7 retail system brings the point of sale to customers,

ensuring round-the-clock product availability,

and an online-style shopping experience in-store.

Flexible, Modular & High-ROI Solution

Adapts to your store size, product assortment, and operational needs

— with fast return on

investment.

Compliant & Secure

Fully compliant with fiscalisation regulations (Reg. Kassen Act),

enabling secure, legal transactions.

Why Retailers Choose Our System

24/7 Sales & Increased Revenue

Operate around the clock and serve customers anytime without increasing staff workload.

Instant Digital Fulfillment

Digital shopping experience with product pickup in under 60 seconds

— faster than any delivery service.

Reduced Labor Pressure & Lower Costs

Automation compensates for labor shortages,

enabling efficient operations with fewer resources.

Product Variety & High Capacity

Up to 1,000 SKUs Up to 10,000 total items

Handles multiple shapes, sizes, and weights Assortment changes in minutes Optimized Retail Locations Ideal for high-traffic areas and for selling branded, higher-value non-grocery items (cosmetics, electronics, daily care products, jewelry, etc.).

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Features & Capabilities

Autonomous 24/7 Operations

Self-service retail system operates independently, reducing staff workload while providing continuous product availability.

Digital & Connected Technology

E-commerce-style user interface for smooth customer experience Web-based portal for stock management and operations API support for data integration with existing systems Digital payments with secure processing – compliant with fiscalisation requirements (Reg. Kassen Act)

Tailored Integration

Seamless integration with your shop portal and floor layout

Backside restocking for minimal disruption to store operations

Safe & Compliant

Reduced risk of vandalism compared to outdoor systems

Fully compliant for 24/7 operation without walk-in restrictions

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User Experience & Technology

Intuitive Interfaces

Web-shop style experience for effortless customer navigation; mobile app coming soon.

Flexible Payment & ID Options

Supports PIN, digital payments (Apple Pay, Google Pay),

and optional e-card or digital ID functions.

Customizable Branding

UI can reflect store colors, logos, categories, and promotions. Independent updates maintain your brand identity.

Centralized Portal & Analytics

Manage all inventory and transactions from a single portal API-enabled data exchange for analytics, sales tracking, and operational insights

Products

Our modular systems for sales, storage, and dispensing — flexible, fully digital, and seamlessly integrated for 24/7 retail.

RW24 Shelf

RW24 Shelf

Modular & Semi-Automatic Shelving System for 24/7 Operation

Product Variety

Handles products of different shapes, sizes, and weights (up to 250mm / 1,000g)

High Capacity

Up to 1,000 SKUs

Up to 10,000 total items (depending on product size)

Customized to Fit the Store

Modular and expandable according to product range and required capacity

Conveyor technology allows shelves to be positioned further back or on different levels of the shop

RW24 Terminal

Directly Connected to the Dispensing Robot

Product Handling

Receives products from RW Shelf System or other dispensing technology

Integration with your shop portal for seamless stock and sales management Tailored setup on-demand for your store

Direct Sales & Pickup

Autonomous operation with real-time data exchange with your store system

RW24 Terminal
RW24 Classic

RW24 Classic

Compact Solution with Integrated Shelf System

Sales & Pickup

Supports approximately 100 different products Secure self-service pickup lockers for fast, autonomous customer access

Tailored & Integrated

Seamless integration into the shop portal Back-of-shop restocking for smooth operations

Connection & Integration

All-in-one system combining direct sales and pickup service

15 Years of “Instant Convenience” & Self-Service Retail Tech

Development, production, and data management are 100% in Europe.

Bespoke Industry Solutions

Tailored technology combining functionality, efficiency, and market visibility.

Proven Track Record

Extensive experience in retail sectors such as non-grocery retail, daily care, electronics, hospitality, IT hardware management, and digital payment solutions.

Hardware & Software in One Unit

Complete end-to-end solutions from a single manufacturer, with a strong focus on seamless integration into existing systems (software and processes).

Products

RetailWindow24 FlexCo

1070 Wien, Kaiser Strasse 63

+43 1 942 4169info@retailwindow.comretailwindow24.com

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RetailWindow24 – 24/7 Smart Vending & Pickup for Retail