retailwindow24 – 24/7 Direct Sales & Pickup for Pharmacies

retailwindow24 is a digital vending and dispensing system that turns your pharmacy into a 24/7 access point—complete with webshop-like UX, digital payments, inventory, duty/on-call display, and integrations to pharmacy systems.

Data & connectivity: WWKS2/API links to WMS (e.g., AVS, Sanodat, Kwizda, ADG/Phoenix, Noventi/AwintaOne, CGM Lauer Fischer, ADV Gawis, Deos Secret, Prisma/Aposoft, Pharmatechnik IXOS, Optipharm Plus) and robots (BD Rowa, Gollmann, Knapp/Apostore, RIEDL Phasys, KLS Pharma Robotics, Swisslog, and more). 100% made in Europe.

Products

  • retailwindow24
  • retailwindow24 Terminal
  • retailwindow24 Shelf
  • retailwindow24 Compact
  • retailwindow24 Classic

About retailwindow24

retailwindow24 – best service for your customers, 24/7. retailwindow24 supports your pharmacy in becoming a 24/7 access point for care—faster than any online pharmacy.

Highlights & Benefits

  • 24/7 direct sales with no opening-hour limits—convenient and discreet.
  • 24/7 pickup for pre-orders (incl. e-prescriptions) via pickup code.
  • Duty/on-call display—remotely configurable at any time.
  • Fully digital: webshop UX, inventory, and interfaces to pharmacy systems.
  • Night-service pass-through (optional) with hatch, bell, intercom, payment terminal, etc.

Benefits for Customers & Your Pharmacy

  • Revenue growth through 24/7 sales and order-&-collect.
  • Strengthen your local position—faster and more convenient than delivery.
  • Huge product flexibility (supports most product types; swift assortment changes).
  • More time for counseling thanks to self-service pickups.
  • Simple, intuitive software (UX) with remote maintenance.
  • Analytics & integrations—optimize assortment; link WMS/journals.
  • Documentation & compliance—privacy and reporting requirements covered.
  • 100% made in Europe with regional service & support.
  • Versatile use: pharma, cosmetics, optics, acoustics, etc.

E-Prescription & Process

Receive OTC and prescription orders centrally, process electronic payments, label and store items in the unit, and enable 24/7 pickup at the terminal using a pickup code. Counseling for Rx products is mandatory.

Product Overview

retailwindow24 Terminal

Portal-integrated with direct access to the pharmacy storage robot via WWKS2 (API) and conveying. Direct sales & pickup, large touchscreen, cashless payments, optional e-card and scanner. Seamless workflows and ERP/WMS connectivity.

retailwindow24 Shelf

Semi-automated, flexible shelf system as an alternative to a dispensing robot. High variety (up to ~1,000 products; formats ~45–250 mm, up to 1,000 g), small footprint (from ~6 m²), self-learning, operator portal (CMS) with real-time analytics. Variants and twin setup possible.

Price indicator: from €21,900 (net).

retailwindow24 Compact

Compact duty/on-call display with optional pass-through/prescription slot, intercom and bell. Durable stainless-steel design, lockable pass-through, privacy glass. Expandable with payment and e-card.

Price indicator: from €5,900 (net).

retailwindow24 Classic

Compact solution for direct sales (~90 different products) plus virtual pickup lockers (~5–10). Custom-made and portal-integrated.

Software

Webshop-like User Experience

  • Checkout like an online shop; dispensing in 30–60 seconds.
  • Product descriptions, multilingual, intuitive menus.
  • Dynamic pricing & cart, consolidated checkout.
  • Each reserved/bought item is instantly available—faster than delivery.

Payments

  • Cash, cards, QR, Apple Pay, Google Pay, etc.
  • Secure transactions protecting customer data.

Central Portal & Operations

  • Inventory (retailwindow24 WMS or via WWKS2), data sync.
  • Remote monitoring, energy options, alerts/notifications.
  • Analytics/controlling; live operations & transaction journals.

Data & System Connectivity (excerpt)

Pharmacy WMS / Systems

AVS Apoverlag · Sanodat AS 400 · Kwizda Apotronic · ADG (Phoenix) · Noventi / Pharmasoft – AwintaOne · CGM Lauer Fischer Winapo · ADV Gawis · Deos Secret · Prisma Daten System Aposoft · Pharmatechnik IXOS · Optipharm Plus · ApoSoft Prisma Datensysteme

Compatible Robots (WWKS2)

BD Rowa Vmax/Smart · Gollmann Rapid · Knapp/Apostore A1000/A2000/A300 · RIEDL Phasys · KLS Pharma Robotics (Solo/Twin/Slimline/Quattro) · Swisslog · Willenbach · Pharmatek · Mach4 · GPI PCS · MediTech · Capsa Healthcare · Pharmax · Phabot Pharmacy Solutions · Label Automation · etc.

Company & Contact

TobaccoShop24 GmbH — Austrian quality provider for 24/7 vending & dispensing technology tailored to pharmacies. 100% in-house development (hardware & software); production incl. Vienna; technical support in Central Europe and selected markets.

Contact: +43 1 942 41 69 0 · info@retailwindow24.com

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Site language: English
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RetailWindow24
24/7 VERKAUFS- UND

SERVICEWUNDER FÜR IHRE TRAFIK

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A Hybrid Retail Channel​
between e-commerce and stationary​

24/7 Self-Service Retail @ customer´s vicinity​

Digitalization & changes in customer behaviour have shaped customers expectations towards conveniences and services​

The point of sale (POS) is expected closer to customers ​

Sales Increase by operating 24/7 ​

Digital & Instant Fulfilment​

Digital UX (user experience) as known from online shopping​

Instant product availability – less than 60 sec. – faster than any quick delivery​

Improves quality and speed of service at reduced costs​

Labour Shortage & Cost ​

Retail is facing a shortage in labour and increasing costs​

An expected 24/7 service requires automaton and technology ​

Wide range – ​for (almost) any (non-food) products​

Product Variety & Flexibility​

Selling goods in almost any sizes and shapes ​– assortment changes take only a few minutes​

High Variety & Capacity​

Up to 1,000 different products (SKUs)​

Capacity corresponds to a multiple of the number of varieties ​(in average 3-10 of each item can be stored)​

Product Category & Location​

Branded products of higher value – daily care, cosmetics, jewelries, confiserie, small electronics, consumables etc.​

Excellent shopping location with high foot traffic​

Tailored & Integrated​

Seamless integration into the shop’s portal (front screen) and shop floor​

Restocking from the backside - inside the shop​

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FEATURED

Features & Benefits​

24/7 Direct Sales & Pick-up​

Increasing sales and customer service while reducing the workload on staff ​

Digital & Connected​

E-Commerce user experience, operation portal with stock management (Web Page), digital payment and focalization (Reg. Kassen Act), API or electronic data transfers​

Tailored & Integrated​

Seamless integration into the pharmacy’s portal ​

Restocking from the backside - inside the shop​​

Save & Compliant​

Reduced vandalism compared to outside unattended systems​

No limitations in opening hours since it is not qualified as customer walk-in ​

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User Experience​

User Interfaces

Web Shop-like user experience, mobile app in development ​

Digital Payment & Identification

ATM with PIN or digital payment (e.g., Apple Pay)​

Expandable with e-card reader and additional digital ID functions, etc. ​​

Retailer's CI ​

User interfaces can be customized with regard to colors, logo, categories, and advertising, and can be adapted independently by the pharmacy​

Portal & Data Exchange ​

All inventory and transaction data are stored in the portal and managed there – data exchange via API – data mining for analytics & sales excellence​

Products

Our modular systems for sales, storage, and dispensing—flexible, digital, and seamlessly integrated.

TB24 Terminal

RW24 Shelf​

Modular & Semi-automatic Shelving System for 24/7 operation ​

Product Variety​

Handles products of different shape, size and weights ​(up to: 250mm. 1.000g)​

High Capacity​

Up to 1,000 SKU´s ​different products​

Up to 10,000 items capacity​ (depending on products and size)​

Customized to Fit the Store​

Modular expandable according to product range and required capacity​

Through conveyor technology the shelves can be located e.g. further back in the shop, or one level up or down​

RW24 Terminal​

Direct connected to the Dispensing Robot ​

Integration into the Portal of the Shop

Tailored and on-demand​

Receiving products form RW Shelf System or other dispensing technology​

Direct Sales and Pick-up​

Autonomous operation with data exchange with the pharmacy system​

TB24 Shelf
TB24 Tube

RW24 Classic​

Compact Solution with integrated Shelf System​

Sales & Pickup​

Approximately 100 different products Virtual pickup lockers​

Tailored & Integrated​

Seamless integration into the Shop's portal - restocking from the back​

Connection & Integration​

All in one integrated system combining direct sales & pick-up service​

15 Years “Instant Convenience“ & Self-Service Retail Tech

Development, production, and data management 100% in Europe

Bespoke Industry Solutions

Combining bespoke technology (made to measure) with functionality, efficiency and market visibility.

Track Record

Strong experience in the retail areas such as pharmaceuticals (pharmacies), daily care, retail (non-food), IT hardware device management, hospitality and digital payment.

Hardware & Software in one Unit

Complete solutions from a single manufacturer with a strong focus on connection and integration into existing systems (software, processes).

Products

RetailWindow24 FlexCo

1070 Wien, Kaiser Strasse 63

+43 1 942 42 69 0info@retailwindow.comretailwindow24.com

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retailwindow24 – 24/7 Direct Sales & Pickup for Pharmacies