The controller responsible for data processing on this website is:
RetailWindow24 FlexCo
Kaiserstrasse 63
1070 Vienna
Phone: +43 1 23995110
Email: info@retailwindow24.com

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data (e.g., names, email addresses).

Our website address is: https://retailwindow24.com

Protecting all personal data you entrust to us and keeping it secure is especially important to us. We treat your personal data confidentially and in accordance with statutory data protection regulations and this policy. When you use this website, various personal data are collected—data that can be used to personally identify you. This policy explains which data we collect and what we use it for, as well as how and for what purpose this happens. Please note that data transmission over the Internet (e.g., by email) may have security gaps. Complete protection of data against third-party access is not possible.

Some data are collected when you provide them to us (e.g., entries in a contact form). Other data are collected automatically or with your consent by our IT systems when you visit the website (e.g., browser, operating system, time of page access).

We use personal data, among other things, for marketing purposes and to ensure error-free provision of the website; other data may be used to analyze user behavior (e.g., Google Analytics). Legal bases include your consent (e.g., contact form, newsletter, cookies) and our legitimate interest in effectively providing and improving our services. Failure to provide data may have different consequences.

We process your personal data—where necessary—for the duration of the entire business relationship (from initiation and performance to termination of a contract) and beyond in accordance with statutory retention and documentation obligations (including the Austrian Commercial Code (UGB) and Fiscal Code (BAO)) and until the conclusion of any legal disputes or ongoing warranty and guarantee periods. Unless a more specific storage period is stated, your personal data will remain with us until the purpose for processing ceases to apply. After a justified deletion request or withdrawal of consent, the data will be deleted unless other legally permissible reasons (e.g., tax or commercial retention obligations) prevent deletion.

If you submit inquiries to us via a contact form, the information you provide—including the contact details you enter—will be stored by us for the purpose of processing the inquiry and for follow-up questions. We will not share these data without your consent. Processing is based on Art. 6(1)(b) GDPR if your inquiry relates to the performance of a contract or is necessary for pre-contractual measures; otherwise on our legitimate interest in effectively handling inquiries (Art. 6(1)(f) GDPR) or your consent (Art. 6(1)(a) GDPR).

Data entered in the contact form remain with us until you request deletion, revoke consent or the purpose for storage no longer applies (e.g., after your inquiry has been handled). Statutory retention obligations remain unaffected.

If you contact us by email, telephone or fax, your inquiry—including all personal data resulting from it (e.g., name, inquiry)—will be stored and processed by us for the purpose of handling your request. We do not share these data without your consent.

The legal basis is Art. 6(1)(b) GDPR if your request relates to the performance of a contract or is necessary for pre-contractual measures; otherwise Art. 6(1)(f) GDPR (legitimate interest) or Art. 6(1)(a) GDPR (consent). Data are deleted once the purpose no longer applies or if you request deletion or revoke consent; statutory retention periods remain unaffected.

You can subscribe to our newsletter on the website (double opt-in). After registering, you will receive an email asking you to confirm your subscription. Without the required data, we cannot send the newsletter. You can unsubscribe at any time via the link at the end of each newsletter.

We use processors to send the newsletter who are contractually obliged to comply with data protection regulations; a data processing agreement pursuant to Art. 28 GDPR has been concluded. You can request more information about the processors we use at info@retailwindow24.com.

Processing is based on § 96(3) TKG and Art. 6(1)(a) GDPR (consent).

Our websites use cookies. Session cookies are deleted automatically after your visit; persistent cookies remain stored until you delete them yourself or your browser deletes them automatically. Third-party providers may also set cookies (e.g., for payment services).

Many cookies are technically necessary (e.g., cart, video display). Others help analyze user behavior or display advertising.

Necessary/functional cookies and cookies to optimize the website (e.g., audience measurement) are stored on the basis of Art. 6(1)(f) GDPR unless another legal basis is specified; where consent is requested, storage is based solely on Art. 6(1)(a) GDPR (revocable at any time). You can configure your browser to notify you about cookies, allow them only in individual cases, exclude them in certain cases or generally, and enable automatic deletion when closing the browser. Disabling cookies may limit website functionality. Where third-party or analytics cookies are used, we will inform you separately in this policy and, if necessary, obtain consent.

Posts on this website may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if the visitor had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking services, and record your interaction with the embedded content (including if you have an account and are logged in on that website).

Many data processing operations are possible only with your explicit consent. You can withdraw consent you have already given at any time. The lawfulness of processing carried out before the withdrawal remains unaffected.

WHERE PROCESSING IS BASED ON ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THOSE PROVISIONS. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (ART. 21(1) GDPR).

WHERE YOUR PERSONAL DATA ARE PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (ART. 21(2) GDPR).

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or the place of the alleged infringement. This right exists without prejudice to other administrative or judicial remedies.

You have the right to receive data which we process automatically on the basis of your consent or in performance of a contract, in a commonly used, machine-readable format, or to have it transmitted to a third party. Where you request direct transfer to another controller, this will only be done where technically feasible.

Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, their origin and recipient, and the purpose of data processing and, where applicable, a right to rectification or erasure of these data. You can contact us at any time regarding this and other questions about personal data.

You have the right to request restriction of the processing of your personal data. This right exists in particular in the following cases:

• If you contest the accuracy of the personal data stored with us, we usually need time to verify this. For the duration of the verification, you may request restriction of processing.
• If processing is unlawful, you may request restriction of processing instead of erasure.
• If we no longer need your personal data, but you require them for the establishment, exercise or defence of legal claims, you may request restriction instead of erasure.
• If you have objected pursuant to Art. 21(1) GDPR, pending the balance of interests.

If processing has been restricted, such data—apart from storage—may only be processed with your consent or for the establishment, exercise or defence of legal claims or to protect the rights of another person or for reasons of important public interest of the EU or a Member State.